In short: plans are prepaid for a month and never renew by themselves. Not happy? Ask within 7 days of your first purchase of a plan for a full refund. Billing mistakes are always fixed.
1. Overview
This policy covers every paid plan on PaisaTrade (Starter, Pro and Master). The Free plan costs nothing and includes all core lessons, paper trading and the screener, so you can try PaisaTrade properly before paying anything. By buying a plan you agree to this policy and our Terms of Service.
2. How paid plans work
- A plan is a one-time, prepaid purchase of one month of access, paid through Razorpay.
- There is no auto-renewal and no stored mandate. We never charge you again unless you choose to buy again.
- Upgrading during a month starts the higher plan straight away.
3. When you can get a refund
- 7-day satisfaction window: if you are unhappy with a plan, ask for a refund within 7 days of your first purchase of that plan and we refund it in full.
- After 7 days: the rest of the month is not refundable, including unused Sensa questions or MCP calls.
- Repeat purchases: the 7-day window applies once per plan per account, so it cannot be used to get the same plan free month after month.
- Accounts closed for breaking our Terms are not eligible for a refund.
4. Billing errors
If you were charged twice, charged the wrong amount, or paid but your plan did not activate, we fix it or refund the difference in full — whenever it is reported. Please write to us with the Razorpay payment ID from your receipt so we can find it quickly.
5. Cancelling
Because plans do not renew, there is nothing to cancel: simply don't buy again. Your plan stays active for the period you paid for, and your lessons, certificates and paper-trading history always stay with your account.
6. How to request a refund
- Email billing@paisatrade.in from your registered email address.
- Include the plan, the purchase date and the Razorpay payment ID (it is in your receipt email).
- We confirm within 2 business days. Approved refunds go back to the original payment method through Razorpay within 7–10 business days, depending on your bank.
7. Chargebacks
Please contact us before raising a dispute with your bank — it is usually faster. While a chargeback is open we may pause paid features on the account.
8. Changes to this policy
If we change this policy, the version on this page on the date you paid applies to that purchase.